Utility Disruptions

On-Campus Utility Issues 
Call Facilities Development & Operations (FD&O) at 510-885-4444.
Off-Campus Utility Issues
Call 911. Then call PG&E at 800-743-5000.

 


Power Outage

  • Do not use elevators. Facilities will post signs on the elevator requesting people not to use the elevator. 
  • Emergency lights should activate on each floor.
  • Use a flashlight or light on your phone to exit the building.
  • Standby for emergency notifications.

 

Downed Power Line 

Don’t go near a downed power line. It can kill you. Always assume that a downed power line is live. Follow these guidelines:

  • Don’t touch the downed power line with your hand or any object.
  • Don’t touch anything in contact with a downed power line, including a vehicle or person.
  • Don’t drive over a downed power line.

Stay safe if a downed power line touches your vehicle:

  • Stay inside your vehicle. Do NOT exit the vehicle. The ground around your vehicle may be energized.
  • Call 911 from your vehicle, if possible.
  • Sound the horn. Roll down your window. Yell for help.
  • Warn others to stay away. Anyone who touches the power equipment or ground around your vehicle can be injured.
  • Wait until a firefighter, police officer or PG&E worker tells you it’s safe before exiting your vehicle.

If your vehicle is in contact with a downed power line and a fire starts, exit the vehicle:

  • First, remove loose items of clothing.
  • Hands at your sides, jump clear of the vehicle. Make sure you are not touching the vehicle when your feet hit the ground.
  • Once clear of the vehicle, keep your feet close together. Shuffle away from the vehicle without losing contact with the ground.

Do not use Mylar® balloons and toys near power lines.

  • Mylar balloons, also called foil balloons, are made from plastic nylon sheets with a metallic coating. They cause  thousands of power outages every year when they come into contact with power lines or circuit breakers.
  • Report issues to PG&E 800-743-5000.
  • Do not use Mylar balloons, kites or remote-control toys near overhead power lines. If you must use Mylar balloons, then tie them down.

Look up and live.

  • Be aware of power lines above when lifting a ladder or long-handled tool.
  • Avoid fallen or dangling power lines. Do not touch the lines. Call 911.
  • Do you see tree branches on power lines? Call PG&E at 800-743-5000.

 

Gas Leak

Signs of a possible natural gas leak include:

  • Sulfur-like or rotten egg smell
  • Hissing, whistling or roaring sounds
  • Damaged connections to gas appliances
  • Dead or dying vegetation, in otherwise moist areas, over or near pipeline areas
  • Unusual soil movement or bubbling water

If you notice any of the above conditions, leave the area immediately.

 

Elevator Failure

If you are in a malfunctioning elevator car:

  • Remain calm.
  • NEVER attempt to leave the elevator if it is stuck between floors or has partially opened doors as this can result in serious injury or death.
  • Make sure the emergency stop switch is not engaged.
  • Use the elevator phone to contact UPD (on campus) or building management (off campus).